Booking Terms, Privacy & Cookies Policy - Aura 37 by Laura Marfleet
Last updated: 20 November 2025
Business type: UK small business - skincare & wellness clinic in Burnham Market, Norfolk.
Booking Terms & Cancellation Policy
Please note that Aura 37 requires 48-hours notice if you need to cancel your appointment or move time/date. If you do need to cancel or change your appointment within 48 hours or less, the full cost of the treatment will be incurred.
If you do not show up for your appointment, the full cost will be charged. If you have any issues with your treatment you must contact Aura 37 within 48 hours so any issues can be rectified as soon as possible.
On booking your appointment, you agree to all the above booking fees, cancellations & refund policies that have been put in place by Aura 37 and understand that you am responsible for cancelling and rescheduling your own appointments to avoid being charged.
On booking your appointment, you authorise Aura 37 to use your email address and mobile phone number to notify you about future appointments and send relevant updates or reminders. You understand that your personal data will be handled in accordance with the clinic’s privacy policy.
We value your time as well as the time of our other clients. If you arrive late for your appointment, we may need to reduce the duration of your treatment to ensure that we stay on schedule for the next client.
Cookies & Privacy Policy
Aura 37 (“we”, “us”, “our”) is committed to protecting the privacy of visitors to our website and clients who use our services. This Privacy & Cookies Policy explains how we handle personal information when you visit our website or book an appointment.
1. Information We Collect
We only collect minimal personal information, and only what is necessary to provide our services.
a) Information collected through the website (booking only)
When you use our online booking form, we may collect:
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Name
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Email address
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Phone number
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Appointment details (date, service, notes you choose to provide)
b) Information collected in person during your appointment
During your visit to the clinic, we may collect:
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Medical/health information relevant to your treatment
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Any allergy or contraindication details
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A treatment consent form
We do not collect medical information online.
c) Automatically collected through Wix
Wix automatically collects basic, non-identifiable information such as:
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Device type
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Browser type
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Approximate location (country/region)
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Website performance data
No advanced tracking or third-party analytics are used.
2. How We Use Your Information
We use your information only for:
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Managing and confirming bookings
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Providing safe and effective skincare and wellness treatments
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Keeping necessary treatment records required by UK industry standards
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Contacting you about your appointment if required (e.g., reminders or changes)
We do not:
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Share your data with third-party marketers
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Sell your data
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Use Google Analytics
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Track you across other websites
3. Legal Basis for Processing
Under the UK GDPR, we process personal data based on:
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Contractual necessity — to arrange and provide your treatment
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Legal obligation — to keep treatment notes where required
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Consent — for any optional information or if you choose to provide a medical questionnaire in person
4. How We Store & Protect Your Data
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Website booking data is stored securely within Wix’s protected platform.
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Treatment and medical notes collected in person are stored securely and only accessible to authorised staff.
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We retain treatment notes only for as long as required by UK industry and insurance guidelines.
We take all reasonable measures to protect your personal data against unauthorised access, disclosure, or loss.
5. Sharing Your Information
We only share data when necessary:
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With Wix, for website and booking functionality (Wix acts as a secure data processor)
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With insurers or regulatory bodies only if legally required
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Never with advertisers or third-party marketing companies
6. Your Rights
Under UK GDPR, you have the right to:
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Access the personal information we hold about you
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Request correction of any inaccurate data
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Request deletion of your data (where legally permitted)
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Withdraw consent for optional data
To exercise your rights, please contact us using the details at the end of this policy.
7. Cookies
Our website uses only the default cookies provided automatically by Wix. These help the site function properly and provide basic security and performance features.
Types of cookies Wix may place:
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Essential cookies
Required for the website to function, including page navigation, security, and booking forms. -
Functional cookies
Allow basic features such as remembering selections and helping pages load correctly.
We do not use:
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Google Analytics
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Marketing cookies
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Advertising or tracking cookies
When you first visit our site, you may see a cookie banner. You can choose to accept or decline non-essential cookies (if any are present). Essential cookies cannot be disabled as the site cannot function without them.
8. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those websites.
9. Contact Us
If you have any questions about this Privacy & Cookies Policy, or you wish to exercise your data rights, please contact us:
Aura37 Skin & Wellness Clinic
Email: info@lauramarfleet.com
Phone: 07980136665
Address: 37, Burnham Market, King's Lynn PE31 8HG
10. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date above.